Privacy Policy

PRIVACY POLICY

Last Updated: 27th June, 2026

Welcome to SPINFIXX's Privacy Policy

1. INTRODUCTION

SPINFIXX ("we", "us", or "our") operates the website https://spinfixx.com. We are an appliance repair and home services business based in Bengaluru, Karnataka, India.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or use our services. It also describes your rights in relation to that information.

This policy is governed by the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (IT Rules 2011). By using our website, you agree to the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

Information you provide to us:

When you submit a service enquiry or booking request through our website forms, we collect the following personal information:

  • Full name
  • Phone number
  • Email address (where provided)
  • Appliance type and service requirement (booking context)
  • Location / area within Bengaluru

Information collected automatically:

When you visit our website, certain information is collected automatically by our systems and third-party analytics tools:

  • IP address (anonymised)
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the website
  • Referring website or source
  • Cookie and tracking data (see Section 6)

3. HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes:

  • To respond to service enquiries and booking requests
  • To contact you to confirm or coordinate your appliance repair booking
  • To send booking confirmations and service updates via phone call, WhatsApp, SMS, or email
  • To improve website performance and user experience through analytics data
  • To serve relevant advertisements to users via Google Ads
  • To comply with legal obligations if required by law or government authorities

We will not use your personal information for any purpose other than those stated above without obtaining your prior consent.

4. HOW WE STORE YOUR DATA

Customer enquiry and booking data submitted through our website forms is stored in internal Excel-based records maintained by the SPINFIXX operations team. This data is accessible only to authorised internal staff members.

We do not store personal data in any third-party cloud CRM system or external database. We apply reasonable security measures to protect the data we hold from unauthorised access, loss, or misuse, in accordance with the IT Rules 2011.

However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. THIRD-PARTY SERVICES AND DATA SHARING

We use the following third-party tools on our website. Each tool may collect data as described:

  • Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymous usage data including pages visited, session duration, and traffic sources. IP addresses are anonymised. Google may store this data on servers outside India. For more information, see Google's Privacy Policy.
  • Google Ads: We use Google Ads to run advertising campaigns and track conversions. Google Ads collects click data and conversion events when you interact with our advertisements. This helps us measure the effectiveness of our campaigns.
  • Google Tag Manager: We use Google Tag Manager to manage and deploy tracking tags on our website. Google Tag Manager itself does not collect personal data directly — it manages the deployment of other tags such as Google Analytics and Google Ads.

We do not sell, rent, or trade your personal data to any third party for marketing or commercial purposes.

We may disclose personal information to government authorities, law enforcement agencies, or courts if required to do so by law or in response to a valid legal request, in accordance with the IT Act 2000 and applicable Indian law.

6. COOKIES

Our website uses cookies — small text files placed on your device — to improve your browsing experience and to support our analytics and advertising functions.

Types of cookies we use:

  • Analytics cookies: Set by Google Analytics to collect anonymous data about how visitors use our website, such as which pages are visited most and how long users stay.
  • Advertising cookies: Set by Google Ads to track ad performance, measure conversions, and serve relevant advertisements to users who have previously visited our website.

You can disable or delete cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website. For instructions on managing cookies, refer to your browser's help documentation.

7. YOUR RIGHTS

Under the IT Act 2000 and IT Rules 2011, you have the following rights with respect to your personal data held by us:

  • Right to access: You may request a copy of the personal information we hold about you.
  • Right to correction: You may request that we correct any inaccurate or incomplete personal information.
  • Right to deletion: You may request that we delete your personal information from our records, subject to any legal obligations we may have to retain it.

To exercise any of these rights, please contact us at customersupport@spinfixx.com. We will respond to your request within a reasonable timeframe.

8. DATA RETENTION

We retain personal data submitted through our booking and enquiry forms for as long as is necessary to fulfil the service request and for a reasonable period thereafter for record-keeping purposes.

If you request deletion of your data, we will remove it from our internal records promptly, unless we are required by law to retain it.

9. CHILDREN'S PRIVACY

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child under 18 has submitted personal data through our website, please contact us at customersupport@spinfixx.com and we will delete the information promptly.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of the website after any changes to this policy constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. Thank you for trusting spinfixx.com.